Swedish ISP Loopia offers free email forwarding for any domain for which they handle DNS. Unfortunately, this includes a spam filter that the customer cannot turn off, unless they pay, which means it’s not free anymore.
So what’s wrong with some free spam filtering? Well, this is what happened:
- A prospective client sent an email with a proposition.
- Loopia’s spam filter found the proposition suspect and bounced it.
- The client saw a bounce and thought that they had the wrong email address and gave up.
This probably lead to lost business. I can’t blame Loopia, but I can stop using them.